FitSpace Refund Policy

Version 2026-08-18. This Policy sets out the review of claims for repayment of sums paid, by purchase channel. Mandatory law, including non-waivable consumer-protection rules of the applicable jurisdiction, prevails over this Policy.

In respect of Marketplace catalogue purchases this Policy forms part of the Marketplace Public Offer and License Agreement. Undefined terms have the meanings given in that Offer.

1. Marketplace

1.1. Legal character

A Course purchased in the catalogue is acquired under a license agreement: the Licensor (Author) grants the Licensee a non-exclusive license in the Work; the Platform acts as the Licensor's agent to collect the Fee and provide technical access. The subject matter is not personal coaching. Coaching service contracts are formed separately and are governed by different terms.

1.2. Time at which the grant is performed

The right to use the Work is granted when access is technically confirmed as opened in the Licensee's account after receipt of the Fee. From that moment the obligation to grant the License in respect of the Work then made available is performed. Non-exercise of the granted right is not failure to supply the Work.

1.3. Additional commercial term (fourteen days if use has not begun)

If use of the Work has not begun (no view or progress record) and a claim is made within fourteen calendar days of payment, the Fee is ordinarily repaid in full by the original payment method. That term is more favourable to the Licensee than a pure “grant already performed” model and does not abridge non-waivable statutory rights.

1.4. Claims after the License has been granted

After the License has been granted under Section 1.2, repayment of the Fee in full is not automatic. Review shall take into account: (a) that the right of use was granted; (b) the portion of the License term already elapsed; and (c) the extent of actual use of the Work.

Failure to achieve a subjectively expected result, a change in the Licensee's personal circumstances, or a mismatch between the Work and the Licensee's assumptions as to place or format of training do not of themselves constitute a defect in the Work where those characteristics were disclosed before Acceptance, including by stating equipment and format on the Course page.

1.5. Recharacterisation as services

If a competent authority or court treats the agreement as a contract for services, mandatory rules on withdrawal from consumer services apply. In that event any repayment is of the unused portion of the Fee after deduction of documented expenses incurred in performing that contract. Such expenses may include payment-processor charges and the value of access already provided (the elapsed portion of the term). General Platform costs not incurred in performing the particular contract (rent, marketing, creation of the Work for the public at large) are not expenses of that contract. This Policy does not limit rights that cannot be excluded by contract.

1.6. Non-supply, defect, inadequate pre-contract information

A double charge, failure to open access, confirmed technical impossibility of using the Work, or a defect in the Work for which the Licensor is responsible, entitles the Licensee to repayment of the Fee in full. Actual use is not deducted where the Work was not supplied or is defective.

Failure to disclose material characteristics of the Work before Acceptance may support a broader remedy under mandatory information rules. If equipment and format were disclosed before Acceptance, a contrary subjective expectation does not of itself constitute a defect or a failure to inform.

1.7. How to claim

Send the claim to support@fitspace.app stating the order identifier and the ground. Claims are reviewed within the period required by applicable law, without a pre-commitment to the amount claimed. A refund terminates access and reverses Licensor earnings. The Platform may deduct payment-processor charges actually incurred, except where mandatory law forbids it.

2. Trainer Space direct

• Digital course/program: the time of grant of the right of use (license) and the extent of actual use are considered.
• Coaching/service: any repayment deducts the part of the service already performed.
• Recurring charges: the next renewal is cancelled without current-period proration, except where mandatory law, an erroneous charge or confirmed unavailability requires otherwise.
• Double charge, failed activation or confirmed technical unavailability: repayment in full.

The Author is the seller and participates in review. More favourable Author terms also apply but cannot narrow this matrix or mandatory rights. The applicable terms are stored in the order snapshot.

3. Author Trainer Space SaaS subscription

Cancellation takes effect at the end of the paid period. After a period has begun, a prorated refund is not ordinarily due, except where mandatory law or material confirmed unavailability of the service requires it. Trials require no payment instrument and do not auto-charge.

4. In-App Purchase

A transaction processed by Apple App Store or Google Play must be submitted to that store and is reviewed under its rules. The Platform cannot independently reverse a store transaction.

5. General

Claims are sent to support@fitspace.app with the order, ground and supporting materials. The Platform may perform a mandatory refund or chargeback through the original provider, terminate access, and reverse related Author earnings and seat usage.

Last updated: August 18, 2026.